How to fix the send email action in the invoice workflow for the error Action execution FAILED: One or more cc emails are not valid."?

AI generated answer (using internal Slack threads):

The error message "Action execution FAILED: One or more cc emails are not valid" indicates that the email address(es) provided in the CC field of the Send Email action in your invoice workflow is not valid. This could be due to a typo, an invalid format, or the email address not being associated with a valid entity in NetSuite. To resolve this issue, you need to ensure that the email addresses provided in the CC field are valid and correctly formatted. Here are the steps to do so: 1. Navigate to the workflow where the Send Email action is configured. 2. Open the action that is causing the error. 3. Check the CC field. If you are using a field reference, ensure that the field contains a valid email address. If you are hardcoding the email address, ensure it is correctly formatted and does not contain any typos. 4. If the CC field is populated dynamically from a record field, you need to ensure that the field on the record contains a valid email address before the workflow is triggered. You can do this by adding a validation script or a field validation rule on the record form. Remember, the email addresses should be in the format

<mailto:example@example.com|example@example.com>

and if you are entering multiple email addresses, they should be separated by a comma

,

. If the issue persists after checking these, you might want to check if there are any SuiteScript or workflows that are modifying the CC field before the Send Email action is executed. Please note that the sender of the email must be an entity in NetSuite, such as an employee. If you want to send the email from a static billing address, you might need to create a dummy employee record for this purpose. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******

How to fix if the CC email address on the customer record doesn't have any value?