Hi all, bit of a weird one. We're having a longstanding issue where when the Inventory Detail is entered on a Sales Order for a serialized item, attempting to edit that Sales Order results in an error being thrown that the Inventory Number is not available for commitment on this order (even though the Inventory Number is already committed to the order). This means we're entirely unable to save an existing record with the Inventory Detail set (to properly earmark serials and take them out of available). Doing the obvious and deleting the Inventory Detail then allows you to save - however it does not uncommit the stock. It stays as 1x On Hand 0x Available indefinitely with no attached transactions. I've reached out to NetSuite support multiple times when this occurs and they 'run some code' in the backend to unstick but this takes about 2 weeks on average. Trying to untangle whether this is a base product issue or potentially something in a customisation - has anyone else had this issue?

Classic serialized snag as it sounds like a commitment ghost where the detail links, but the backend hasn't fully locked the serial, blocking edits. Base issue in older releases, but we've seen custom beforeLoad scripts or workflows messing with inventory status. Delete detail, run an adjustment to uncommit, then re-add.