Hi
@Regorr Segarra! Yeah, there are a few things that don't seem to be working correctly out of the box right now.
What we found so far at
Suitelabs.net is:
• Google Tag Manager in SuiteCommerce requires the dataLayer (or the cookies) to be sent from shopping to checkout/myaccount or the sessions will start over, losing the original referrer
• There is an additional step in the documentation, which is new-ish (1-2 yrs maybe) for
session data preservation in GTM
• We found that the _gid cookie, which is required for linking user sessions with checkout transactions, is not being generated at all. So that solution no longer works for the purpose it was built.
• This is not necessary for all sessions, it depends on the browser and configurations of each user. But with the "right" configuration, you lose the session. We guesstimated this in 15-20% of session data lost
For us, the solution is to find different ways to preserve the sessions. One that is not a "workaround" (using _gid was definitely a workaround) and is robust enough to perdure.
FYI:
@Steve Goldberg in case you have insights.
UPDATE: Defect 846308