Getting the "Something went wrong when trying to s...
# sdfn
NickSuite
09/23/2025, 5:02 PMGetting the "Something went wrong when trying to save credentials. Contact support."
Moved to a new laptop. Fresh WebStorm. Fresh SDF Plugin 2024.1 (yeah, I know )
Tried both: Browser based and adding TBA tokens
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Ali Syed (NS DevTools QA)
09/23/2025, 5:58 PM@NickSuite Windows?
This problem should be solved in a newer version of plugin!
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NickSuite
09/23/2025, 5:58 PMThe old version works fine on the old laptop. Still working. The version is not the issue.
NickSuite
09/23/2025, 5:58 PMyes, windows.
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Ali Syed (NS DevTools QA)
09/23/2025, 6:04 PMThe problem is the windows deprecating some features which were used in the plugin.
Ali Syed (NS DevTools QA)
09/23/2025, 6:05 PMProbably you have an older version of windows in older laptop?
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NickSuite
09/23/2025, 6:05 PMWindows 11 in both. But I believe update version is different. Which Windows update causes this issue?
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Sim Greenbaum
09/28/2025, 5:02 PMare you using windows or wsl ?
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NickSuite
09/28/2025, 5:47 PMWindows
NickSuite
09/28/2025, 8:11 PM@Ali Syed (NS DevTools QA) The Windows version on both of the laptops are same.
24H2 Build 26100.6584
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Ali Syed (NS DevTools QA)
09/29/2025, 10:06 AMBut the latest version worked for you no?
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NickSuite
09/29/2025, 10:07 AMIt did but why the older version is causing issue saving tokens?
The newer version refreshes token EVERY DAY
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Ali Syed (NS DevTools QA)
09/29/2025, 10:10 AMThere has been announcements staing that older versions will stop working, there are many reasons (One of them i shared with you was that there were some OS commands used to retrieved some properties and windows started retiring those)
Thats why in newer version we deprecated those commands.
Is it asking you to enter your password everyday? (It shouldn't everyday)
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NickSuite
09/29/2025, 10:11 AMIt is not asking for password but to refresh the token.
NickSuite
09/29/2025, 10:12 AMMy issue is still unresolved. Old plugin works fine on old laptop, but doesn't work on the new one. Same OS, same build version, same WS version.
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Ali Syed (NS DevTools QA)
09/29/2025, 10:12 AMyour account is on which version?
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NickSuite
09/29/2025, 10:13 AMChecking
NickSuite
09/29/2025, 10:14 AMIt is 2025.1
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Ali Syed (NS DevTools QA)
10/01/2025, 12:22 PMIf you still want 2024.1 to work, I will not be able to help much. You can open a NS issue, but I can't guarantee the resolution.
2025.1 version works fine, the refresh should be every 2 days, that will happen when you get on 2025.2 version of Netsuite.
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NickSuite
10/01/2025, 12:47 PMIt's not an NS issue. It's the plugin issue. The plugin is not able to save any credentials.
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Ali Syed (NS DevTools QA)
10/01/2025, 1:07 PMSorry I am confused, are we talking about a new issue here? Previously you didn't mention any issue about credentials not saved in 2025.1 version of plugin.
Can you tell me what's happening? And any error screenshots?
Ali Syed (NS DevTools QA)
10/01/2025, 1:07 PMIn the DM, you mentioned the new plugin works.
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NickSuite
10/01/2025, 1:07 PMI am talking about issue with 2024.1
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Ali Syed (NS DevTools QA)
10/01/2025, 1:10 PM2024.1 is a deprecated version. That's what I mentioned before. We had known problems with it and I mentioned one of the causes being some features deprecated by windows. (You have same version of windows where it works and where it doesn't, so not sure what's happening there)
But 2024.1 is not a supported version, so I can't debug that.
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NickSuite
10/01/2025, 1:55 PMGot it. Thanks for the help though @Ali Syed (NS DevTools QA)
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Ali Syed (NS DevTools QA)
10/01/2025, 1:56 PMNo problem, and apologies for not being able to provide a solution for your use case!
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NickSuite
10/01/2025, 2:05 PMI understand. I have updated the plugin to the latest version.