Is there a difference in email addresses for custo...
# ask-stanley-ai
a
Is there a difference in email addresses for customers for emails between sales and invoicing emails
c
AI generated answer (using internal Slack threads):
Based on the conversations, it appears that NetSuite's native emailing functionality only allows transactions to be sent to one email address. However, there are workarounds to set different email addresses for different types of transactions such as sales and invoicing. One suggested method is to create a custom field on your customer record for A/R Email or Invoicing Email. Then, a scheduled workflow can be created to send out invoices using that field when they are created. Another method is to have two fields, Email A and Email B. When working your workflow, Sales Order emails can go through the Email A field and Invoice emails can go through the Email B field. It's also worth noting that some users have reported issues with customers not receiving invoices. This could be due to NetSuite blocking outbound emails with the same subject line. A workaround for this is to create workflows that allow for unique subjects that include the customer name/invoice number. Another potential issue could be the "from" address being marked as spam. Changing the "from" address to something else equally as transparent could resolve this issue. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.841491759
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.837280333
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.824890196
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