Marjorie
09/18/2025, 10:17 PMCeligo AI
09/18/2025, 10:17 PMAI generated answer (using internal Slack threads):****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** Based on the conversations, it seems like there could be a few potential issues causing the Sales Order Details page not to load from the Purchase History page in My Account. 1. Client-side or User Event Scripts: There might be scripts running on the client-side or user event scripts that are causing the issue. You can check these scripts for any potential issues. 2. Network Issues: There could be network issues that are causing the page not to load properly. You can check your network connection and try again. 3. Backend Order Placement: If the order was placed in the backend and not on the website, it might not show up as standard. This could be causing the issue. 4. Performance Issues: If your Sales Order is taking a long time to save, it could be due to a lot of User Event and Workflow scripts running. You can use the Application Performance Management (APM) SuiteApp to analyze the Page Time Summary and see if there are any performance issues. If none of these potential solutions work, it might be a more complex issue that requires further investigation.
Celigo AI
09/18/2025, 10:17 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.803710938
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.80279541
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.797058105
Celigo AI
09/18/2025, 10:17 PM