I have one customer where their address gets removed whenever they submit an order from SCA. Can you tell me why this is happening?

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** The issue of a customer's address getting removed when they submit an order from SCA could be due to several reasons. One possible reason could be that the system is expecting mandatory fields like Country, Zip Code, etc. If these fields are not filled in, the system might remove the information upon saving the Sales Order. Another possibility could be related to the customer's contact roles. If a customer has a contact with a role of "Primary Contact" with a certain address, NetSuite might copy this to the Billing Address on all transactions. If this address is incorrect or not the one you want to use, it could appear as though the address is being removed. Removing the "Primary Contact" role from this contact might resolve the issue. Lastly, it could be a system issue related to the SCA Accounts not pulling up recent orders. This could be due to the order being placed in the backend and not on the website. Please check these possibilities and see if any of them apply to your situation.