Has anyone tried to connect Custom Tools to a "chatbot" within NetSuite (i.e. NOT using Claude)? With

n/llm

, it feels like we should be able to build a "chatbot" (like the example link above) and give it "access" to the custom tools - anyone play around with this yet?

You can make a n/llm chatbot using their ai.

But can I "connect" the custom tools I wrote to the n/llm chatbot?

Hey @ericbirdsall I don’t know how the two would connect tbh. The n/llm is all within SuiteScript and is “built into” NetSuite. The custom tools are all specifically for MCP. Not sure there is overlap but I could be wrong.

I dont think there is overlap today But I think its coming… It seems like the biggest hesitation to use the connector currently is that some companies don’t want their data being sent to Claude … Netsuite already has an LLM, so it feels natural for them to allow us to build tools on top of their LLM to immediately bypass any hesitation companies have of sending their data to a 3rd party llm/AI

Yeah I agree. I have built several things with the llm if you want to see what’s possible: https://collectivemindtechnologies.com/blog/netsuite-ai-artificial-intelligence-for-erp/

You can use OpenAI Responses and Claude Messages API which accepts MCP Server configuration through which you can invoke Custom Tools deployed on your NS Instance. Have a look at my linkedin post on this.

Hey @ericbirdsall also here’s a presentation I did on NetSuite AI before the MCP came out: https://docs.google.com/presentation/d/1MIuedjygWQdcw-5GsoDTBRs5BsLHLTAj/edit?usp=sharing&ouid=110731888735335160797&rtpof=true&sd=true