I could set is search to email me every time record is created Problem is that the search (according to SuiteAnswers) can display only 7 fields in results ... so I have no way of knowing which Case number specific bounce relates to ... unless there is a way of quickly finding a message with content base on message ID ? i.e. sizzwjnik212312asfdfsdfjkw8zg4fpp0n0caaruryr8z3u81fd23lnq0adlreztxe1t7h4yg@eu2.netsuite.com