In NetSuite, is it possible to create a Cash Refund transaction before the item has been fulfilled? If not, what are the available alternatives?

AI generated answer (using internal Slack threads):

In NetSuite, it is not recommended to create a Cash Refund transaction before the item has been fulfilled. This is because a Cash Refund transaction impacts inventory even if there is no linked Item Fulfillment. If an order is refunded before an item is fulfilled, the Cash Refund record will still impact the inventory. One workaround suggested in the conversations is to record the quantity at zero instead of the actual quantity when creating the Cash Refund record. However, this might trigger a warning in NetSuite saying "amount is not equal to rate times quantity". You can ignore this warning and submit the transaction. Another alternative is to change the order processing model. Instead of creating a Cash Sale at the time of payment, you could switch to a preauthorization/capture model. In this model, you preauthorize the payment at the time of Sales Order creation, and charge the card at the time of fulfillment. This way, you won't need to create Cash Refunds because you didn't take funds that you didn't actually deliver on. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******