customer deposit is getting removed from the deposit when the cash back amount on the deposit is edited

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that the issue of the customer deposit getting removed from the deposit when the cash back amount on the deposit is edited is not directly addressed. However, there are some related discussions that might be helpful. In the first thread, the discussion is about how a sales order from Shopify creates a customer deposit in NetSuite, which goes to undeposited funds. The user wants to stop this from happening. The suggested solution is to turn off the deposit record creation process from the integration. Specifically, in the Celigo Shopify integration app, go to the Billing flows, and turn off the "Shopify transaction to NetSuite customer deposit (add)" flow. In the second thread, the user is having an issue where a cash refund record disassociates from cash sales when a new item is added and the old item is removed. The responses suggest that if all items are removed, the customer refund has no relation to the cash sale. Therefore, it's important to ensure that at least one item related to the cash sale remains. In the third thread, the user mistakenly entered a customer's payment in the "other deposit" tab instead of recording it as a Customer Deposit. A suggested workaround is to use a 'contra' bank account to reverse the original deposit and make the customer payment. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******