Anyone running into any weirdness using with a dem...
# ai-netsuiteb
Brandon Cumby
09/02/2025, 3:14 PMAnyone running into any weirdness using with a demo account? I’ve been using SDF for about 6 months now, and I just started trying to test custom tools over the weekend, and I am running into what feel like circular problems.
Brandon Cumby
09/02/2025, 3:15 PMdidn’t want to throw up a wall of text but wanted to be as descriptive, thorough, and open as possible:
1. Project validates, project deploys - no errors, deployment log in NS UI looks clean
2. Can see tool - tries to run it and it fails right away - about 50% of the time it kills the connector too
3. My first test is just doing SuiteQL queries - I have verified I have permissions to the underlying records in netsuite UI, and the queries run fine in SuiteQL.
4. I am returning JSON and not raw data
5. I cannot find any error logs or any indication of what’s wrong
6. I have looked at very similar sample tools to make sure my syntax and general structure is consistent
7. Tried getting debug tips from both Claude/GPT - nothing pops out
About ready to throw in the towel as I have already spent gobs of time I don’t have trying to make this work and seemingly getting nowhere.
Only two ideas I have left:
1. something up with my demo account
2. I am making an extremely small, dumb error and no one is catching it (my eyeballs, a friend who is much stronger technically, all the AI tools I have access to)
Where do I go from here?
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Ryan Longenecker
09/02/2025, 3:16 PMHey @Brandon Cumby try using the CFO role as a base and add MCP to this role and try Claude again
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Brandon Cumby
09/03/2025, 3:38 PM@Ryan Longenecker thanks for the tip - that resolved some visibility issues with a handful of custom tools, BUT - the custom tools I created are still failing. I have deployed 3-4 sample tools with success, but the ones I created from a clean sheet of paper are still failing.
I have stripped them back to almost no functionality, have tested the individual components (query works in SuiteQL in the UI), etc. - still get an almost immediate failure when I call the tool.
It SURELY has to do with something small I am doing wrong. Where to check? I am happy to share everything if someone can help by pointing out where I am being dumb. At this point for embarrassment of making a bonehead mistake < banging my head against a wall any longer. 🤪
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Ryan Longenecker
09/03/2025, 3:41 PMHey @Brandon Cumby do your custom tools show up in Claude then fail or are they failing somewhere else?
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Brandon Cumby
09/03/2025, 3:42 PMThey pass validation, deploy, and show up in Claude just fine - the second I call it - failure.
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Ryan Longenecker
09/03/2025, 3:44 PMoh ok. I would assume it’s an issue in the JS or JSON file. Are you able to share those?
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Brandon Cumby
09/03/2025, 3:52 PMsure - please be gentle - I am a n00b
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Brandon Cumby
09/03/2025, 4:22 PMin the latest plot twist - I simplified this JS this morning and the new function name is not syncing, even though I have restarted the MCP connection several times.
Brandon Cumby
09/03/2025, 4:23 PMOriginally I had it looking for Sales Orders at risk due to inventory stock outs so it was a lot more complex
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Ryan Longenecker
09/03/2025, 5:06 PM@Brandon Cumby, try these:
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ericbirdsall
09/03/2025, 6:43 PM@Brandon Cumby If the function itself if failing, you should be able to see your
Error executing supply chain query: ${e.toString()}Error executing supply chain query:....b
Brandon Cumby
09/03/2025, 7:05 PM@Ryan Longenecker thank you! Is there a list permissions I can reference for future use? Also, does the xml differ if I am deploying as an ACP versus SuiteApp? Going to try this out a little later got pulled into client meetings this afternoon.
Brandon Cumby
09/03/2025, 7:20 PMValidation failed.
An error occurred during custom object validation. (customtool_supply_chain_tools_2)
Details: The permkey field for the (permission) subrecord must not be TRANSACTION.
File: ~/Objects/customtool_supply_chain_tools_2.xml
2025-09-03 122000 (PST) Installation FAILED (0 minutes 1 second)
brandoncumby@15-inch-M3-Air test-customtools %
Brandon Cumby
09/03/2025, 7:21 PM@ericbirdsall currently encountering errors (again) validating and deploying, but will reply back when I am on to that particular failure (again). round and round we go
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Brandon Cumby
09/03/2025, 7:32 PMsuccessful deployment - cannot see tool - but the old one I nuked is still there
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ericbirdsall
09/03/2025, 7:36 PMDisconnect the Connector in Claude and reconnect it
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ericbirdsall
09/03/2025, 7:37 PMYou need to do this anytime you make any changes to the schema.json file OR if you add/remove deployments
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Brandon Cumby
09/03/2025, 7:39 PMHave done that multiple times in both desktop and web. I’m now convinced I’ve been fighting something else this whole time it’s just not apparent.
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