I lost the 2FA string (and the backup codes) for a NetSuite environment where I'm the administrator. I can't reset 2FA settings, nor from another account where I have an employee with the same email address. What can I do?

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** If you have lost the 2FA string and the backup codes for a NetSuite environment where you're the administrator, and you can't reset 2FA settings, nor from another account where you have an employee with the same email address, you can try the following steps: 1. If you have another user with an administrator role, that person can initiate the 2FA reset for you. They can do this by navigating to Setup > Users/Roles > User Access Reset Tool. However, this user must have admin access to the specific account you're trying to reset on. 2. If the above step is not successful, you can try removing the user's access and adding them again. However, this option only works assuming you have access to all NS accounts that the user has access to. Please note that it's important to document your backup codes in a secure place when you set up 2FA to avoid such situations in the future.