global search does not include contacts when searching by email address

AI generated answer (using internal Slack threads):

Based on the conversations, it appears that the global search in NetSuite does not include contacts when searching by an email address. This is because the global search functionality primarily focuses on the main entities such as customers, vendors, and transactions, and does not extend to the contact level details associated with these entities. However, if you want to search for contacts or their associated details like email addresses, you can use the 'Entity' field in the search criteria. This field includes both customers and contacts. You can also use the 'Primary Type' field to filter out vendors and other non-customer entities, although please note that this field is deprecated and may not be available in future versions of NetSuite. If you are dealing with duplicate contacts appearing in the global search, you can inactivate the duplicate contacts and ensure that the 'SEARCHINACTIVES' setting is enabled in your preferences under Analytics. For emailing customers and their contacts, you can set up a saved customer search and include the main email address linked to the customer record as well as the contact-specific fields. Grouping by 'Name' or 'Email' in the saved search will not prevent the email from being sent to the same email address more than once if the workflow enters more than once. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******