Is netsuite stripping images from email template
# ask-stanley-ai
r
Is netsuite stripping images from email template
c
AI generated answer (using internal Slack threads):
Based on the conversations provided, it appears that NetSuite is not stripping images from email templates. However, there have been issues reported with image URLs in email templates due to NetSuite's recent change to include the account ID in the NetSuite URL. The error message
Links to NetSuite record pages must include your account ID for them to work correctly
indicates that the image URL in the email template needs to be updated to include the account ID. For example, if the old URL was:
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<https://system.na2.netsuite.com/core/media/media.nl?id=13&c=XXXXXX>
It needs to be updated to:
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<https://XXXXXX.app.netsuite.com/core/media/media.nl?id=13&c=XXXXXX>
This issue seems to be a result of the File Cabinet not being updated to display the correct URLs. A workaround for this issue is to manually update the URL reference in the email template. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.838910282
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.838543475
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.830980182
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