How to stop customers getting logged out of their account on suitecommerce advanced

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that the issue of customers getting logged out of their account on SuiteCommerce Advanced (SCA) could be due to several reasons. Here are some potential solutions: 1. Clear Cache and Try Different Browser: It's possible that the issue is related to the user's browser or cache. Ask the user to clear their browser cache and try using a different browser to see if the issue persists. 2. Check Idle Session Timeout Settings: Navigate to Setup > Company > General Preferences and check the idle session timeout settings. If it's set to a short duration, it might be causing the frequent logouts. However, note that the idle session timeout setting isn't always accurate. 3. Check User Permissions: For users logged in with a role that has permission to view unencrypted credit card data, idle session timeout occurs after 15 minutes of inactivity. This is in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Make sure the user doesn't have this permission if it's not necessary. 4. Check for Firewall or Restrictive Settings: The user might be working behind a firewall or have restrictive settings on their computer that affect cookies. This could cause issues with staying logged in. 5. Check for Access to Other NetSuite Subdomains: If the user is accessing other NetSuite subdomains (like sandbox, debugger, etc.), it might cause them to be logged out of their current session. Unfortunately, there is no option or setting to control the session expiry time in SuiteCommerce Advanced due to PCI compliance. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******