Shelby Owens
08/13/2025, 2:25 PMCeligo AI
08/13/2025, 2:25 PMAI generated answer (using internal Slack threads):****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** To use a different numbering sequence for Cases using a specific custom form, you can leverage the numbering feature in NetSuite. Here are the steps: 1. Create a new custom record. In the custom record definition, there is an option for 'Numbering'. Enable this and set your desired numbering sequence. 2. Create a workflow that triggers when a new Case is created using your specific custom form. This workflow should create a new instance of the custom record you created in step 1. 3. Establish a parent-child relationship between the Case and the custom record. This can be done by marking the custom record as a child of the Case. 4. Source the ID (which will be your custom numbering sequence) from the custom record onto a field in the Case. Please note that this approach requires some familiarity with NetSuite workflows and custom records. If you're not comfortable with these, you might want to consider getting help from someone who is.
Celigo AI
08/13/2025, 2:25 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.829685092
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.811690211
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
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Celigo AI
08/13/2025, 2:25 PM