Hi Alex, Thank you for answering my additional inquiries. Based on the current process that you follow when Customers are cancelling their orders after approval of the Sales Order, I would strongly recommend the use of Vendor Return Authorization in order to track all your returns. When you track vendor returns using authorizations, you know the status of each return and you can track accurate information about each return you process. The vendor return workflow includes obtaining Return Materials Authorization (RMA) from the vendor, then processing the return in NetSuite to track information about each return. A vendor return authorization is a non-posting transaction that tracks a return to a vendor, including the items to be returned, their quantities, the approval status, the shipment status, and the amount refunded or credited from the vendor. This type of transaction is available when the Vendor Return Authorizations feature is enabled. Enabling the Return Authorizations Feature 1. Go to the Transactions subtab at Setup > Company > Enable Features. 2. Under Transactions subtab > Basic Features, check the Return Authorizations box 3. Click Save. After enabling this, you will now be able to see a Return Authorizations button on your Sales Orders. You may also refer to SuiteAnswers IDs 18986 and 30815 for more information. As for the avoidance of Items being shipped upon cancellation of Customers' orders, I would suggest that the same should be communicated on a timely manner to the Warehouse Team. This way, all Returns and Cancellations are documented. Let me know if this helps. If you need further assistance on this, please feel free to respond to this email. Thank you. Best Regards, Kay Katrina S. Tejada Technical Support