HA
08/07/2025, 6:38 PMCeligo AI
08/07/2025, 6:39 PMAI generated answer (using internal Slack threads):Based on the conversations, it appears that you can set up email templates to be used in cases from the UI. However, these templates are not directly selectable when creating a case. Instead, they are set up in the Case Profile settings. Here are the steps to set up an email template for cases: 1. Navigate to Setup > Support > Case Profiles. 2. Select the applicable Case Profile. 3. In the Notifications tab, you can choose which System Email Template goes out for specific actions (i.e. assignment, new case, closure, etc). Please note that the template used for a specific case is not visible directly from the email. You would need to check the Case Profile settings to see which template is being used. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
08/07/2025, 6:39 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.835464418
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.834742665
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.82828486
Celigo AI
08/07/2025, 6:39 PM