i gave a user global permission to edit return authorizations and to for return authorization approval. however the can still not edit return authorizations, or press the button authorize return on a sales order. They can however create return authorizations, which they were not able to do before the global permissions were added

AI generated answer (using internal Slack threads):

It seems like the user is having trouble with permissions related to Return Authorizations. They have given a user global permission to edit Return Authorizations and for Return Authorization approval, but the user is still unable to edit Return Authorizations or press the 'Authorize Return' button on a Sales Order. However, they can create Return Authorizations, which they were not able to do before the global permissions were added. Based on the conversations, it seems like the issue might be related to the trigger of the workflow. If the workflow is set to trigger on entry, it might not work when the 'Authorize Return' button is pressed on the Sales Order. Changing the action trigger from entry to after submit might solve the issue. Also, it's important to note that permissions in NetSuite can be quite granular and complex. It's possible that there are other permissions that need to be set for the user to be able to edit Return Authorizations and press the 'Authorize Return' button. For example, they might need 'Fulfill Orders' and 'Item Fulfillment' permissions set to Full or Create level. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******

the button authorize return is a native button in netsuite