creating customer refund record in netsuite is being posted on a different account instead of the account indicated on the suitelet

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** Based on the conversations, it seems like the issue of the customer refund record being posted on a different account instead of the account indicated on the suitelet could be due to a few reasons: 1. There might be a Custom GL Plugin running for Customer Refund. This plugin could be overriding the default behavior of NetSuite and causing the refund to be posted to a different account. You can check if such a plugin is running and if so, modify its settings or disable it. 2. There could be an issue with the electronic bank payment customer settings. Sometimes, due to unknown reasons, these settings might not work as expected and you might need to uncheck/re-check and resave all the electronic bank payment customer settings. This could potentially resolve the issue. 3. If you want to change the account where cash refunds are hitting, you might need to update administrative settings or write a Custom GL Plugin script. You can append

/app/help/helpcenter.nl?fid=book_4019053558.html

to your Netsuite domain to see the help for it. Please note that these are potential solutions based on the provided conversations and the actual solution might vary depending on the specific configuration and settings of your NetSuite account.