what is the difference between a billed and closed Sales ORder

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** A Billed Sales Order in NetSuite refers to a sales order where all the items have been shipped and invoiced to the customer. The status of the sales order changes to "Billed" once the invoice is created. However, the sales order is not considered "Closed" at this stage. A Closed Sales Order is a sales order where all the line items have been either fully fulfilled or cancelled. This means that no further actions are expected on the sales order. It's important to note that closing a sales order line that has been partially fulfilled can cause issues with billing, as the unfulfilled quantity cannot be billed. In terms of reporting, there doesn't seem to be a significant difference between closed and cancelled sales orders. However, it's worth noting that you can "un-close" an order, but you can't un-cancel it. Therefore, it's generally recommended to use the "Close" option rather than "Cancel" unless the entire order is being cancelled after approval. In terms of best practices, if a sales order is partially fulfilled and no further fulfillment is expected, it's recommended to adjust the quantities on the lines to match what was shipped, and then close the line or the entire order. This ensures accurate tracking of what was initially ordered, what was shipped, and what was cancelled, without causing potential issues with billing.