jjt
07/30/2025, 2:13 PMCeligo AI
07/30/2025, 2:13 PMAI generated answer (using internal Slack threads):Based on the conversations, it seems that the issue of removing or masking the "<system@sent-via.netsuite.com>" from emails sent out from NetSuite is related to the setup of DomainKeys Identified Mail (DKIM) and Domain-based Message Authentication, Reporting & Conformance (DMARC). In the first thread, it was suggested that setting up DKIM properly should remove the NetSuite email reference. However, it was also mentioned that DMARC should be set up as well. In the second thread, a workaround was suggested where the email on the employee record was changed to "system@sent-via.netsuite.com", so that when the invoice is sent, the customer only sees the employee name and the masked email. In the third thread, it was again suggested to set up DMARC/DKIM to avoid getting caught by spoofing filters in most email systems. This can be done under Setup > Company > Email Preferences > Domain Keys in NetSuite. Please note that these changes might require the assistance of your IT/email domain administrator if you're not familiar with these settings. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
07/30/2025, 2:13 PMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.869580686
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.847682416
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.841277122
Celigo AI
07/30/2025, 2:13 PMCeligo AI
08/05/2025, 2:18 PMCeligo AI
08/05/2025, 2:18 PM