How can I prevent NetSuite from updating shipping cost to 0 after adding/removing an item?

AI generated answer (using internal Slack threads):

Based on the conversations, it seems that the issue of NetSuite updating the shipping cost to $0 after adding/removing an item could be due to several reasons such as incomplete shipping addresses, issues with shipping methods, or problems with custom scripts or workflows. To prevent this from happening, you could consider the following steps: 1. Check your shipping addresses: Ensure that all your shipping addresses are complete. If NetSuite can't calculate the shipping due to incomplete address information, it might set the shipping cost to $0. 2. Review your scripts and workflows: Take a close look at any customizations you have on the item fulfillment. This includes User Event Scripts, Client Scripts, and Workflows. If there's a script or workflow that's causing the issue, you might need to modify or disable it. 3. Use the

shippingcostoverridden

field: If the shipping cost value is being overwritten, you could try using the

shippingcostoverridden

field. This field allows you to manually set the shipping cost and prevent it from being recalculated. 4. Trigger shipping cost calculation via script: If the issue is happening with orders created via Customer Center and SCA, you could consider triggering the shipping cost calculation via a User Event script during beforeLoad. However, this might override any shipping promotions that might eventually get created. Remember to test these solutions in a sandbox environment before implementing them in your live account to ensure they work as expected. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******