A customer ordered an item on a Sales Order that we have 0 available of, but it is not showing any quantity in the backordered column - why could this be?

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** The backordered column in a Sales Order in NetSuite might not show any quantity for several reasons: 1. Commitment Preference: If the commitment preference is set to "Do Not Commit", the system will not commit any inventory to the sales order, and thus, the backordered column will not show any quantity. 2. Line Level Changes: If someone has changed the commitment preference at the line level on the sales order, it could affect the backordered quantity. 3. Inventory Location: If the inventory location is not set or is set incorrectly, it could affect the backordered quantity. 4. Automatic Allocation: If automatic allocation is not turned on, the system will not automatically allocate available inventory to the sales order, which could result in no quantity showing in the backordered column. 5. Ship Complete: If the "Ship Complete" field is set to true, and you have less than the full quantity available, the system will not commit any inventory to the sales order, and thus, the backordered column will not show any quantity. Please check these settings in your NetSuite account to identify the potential cause of the issue.