Payment notification: Years ago I created a custom payment notification for ACH & simple body text for notification. That customer is still sending you ACH Payment Notifications with a custom message and the Voucher attached. I cannot remember how and where I defined the custom email body? I can see an email template and the PDF Voucher but cannot find where I connected the email template.

AI generated answer (using internal Slack threads):

Based on the conversations, it seems like the custom email body for the ACH payment notification might have been defined in an email template. However, it's not clear where this template is located or how it's connected to the payment notification. One suggestion from the threads is to check if there is a default email template assigned to the form you are using. Each form/layout can have different email and print templates assigned to them. Another suggestion is to use the "NetSuite Scripted Records" extension for Google Chrome, which can show scripts running on records. This might help you find any scripts that are modifying the email body. You can also check the system notes and workflow history to see if any workflows are being run that could be modifying the email body. If you still can't find where the custom email body is defined, you might need to create a new email template and modify the workflow to use this template when users click on the "Email" button in the Customer Payment record. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******