is there a way to stop an order from being fulfilled until final payment has been arranged? (order has 'ship complete' set, all items are in stock and allocated, but a balance is due on the invoice)

AI generated answer (using internal Slack threads):

****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ****** Yes, there is a way to stop an order from being fulfilled until final payment has been arranged. This can be achieved by using the 'Ship Complete' option in NetSuite. On the sales order under the shipping tab, there is a checkbox called 'Ship Complete'. If you check this box, it means you want to ship this order only when it is complete. This will prevent multiple shipments of part-orders. When fulfilling orders in bulk, you can filter the list to include those orders marked 'Ship Complete' that can be completely fulfilled by selecting 'Respect Ship Complete' in the 'Filter By' field. However, it's important to note that this is just a filter, not an actual block. If you want to prevent any fulfillment from being created from this order, until all the items are in stock, you might need to control the sales order status based on a workflow or a script to stay in status of pending approval until every line item is fully committed. Please note that even with the 'Ship Complete' option checked, partial fulfillment can still be done. This is just to ensure that no fulfillment is done until all lines are committed. If there is a backordered quantity, the system may still allow fulfillment. If you find that the 'Ship Complete' option is not working as expected, it might be due to other settings in your NetSuite account. It's recommended to review your settings and processes to ensure they align with your business requirements.