Running into an issue attempting to activate a the...
# suitecommerce
b
Running into an issue attempting to activate a theme.
{"type":"error.SuiteScriptError","name":"11609","message":"The file 'tmp_default-layout-account-balance.png' was not saved to the file cabinet. An unexpected error has occurred.","stack":["createError(N/error)"],"cause":{"message":"The file 'tmp_default-layout-account-balance.png' was not saved to the file cabinet. An unexpected error has occurred.","stack":["createError(N/error)","(/SuiteBundles/Bundle 374045/ExtensionMechanism.Server/Services/FileApiSS2.js:318)","E(/SuiteBundles/Bundle 374045/third_parties/underscore.js:6)","copyFiles(/SuiteBundles/Bundle 374045/ExtensionMechanism.Server/Services/FileApiSS2.js:267)","copyTmpFile(/SuiteBundles/Bundle 374045/ExtensionMechanism.Server/JobToProcess/ImpactChangesMapReduce.js:377)","map(/SuiteBundles/Bundle 374045/ExtensionMechanism.Server/JobToProcess/ImpactChangesMapReduce.js:221)"],"name":"11609"},"id":"","notifyOff":false,"userFacing":true}
This is the base theme with no customizations and no extensions. I have tried several times and each time the file that is unable to be saved is different. Has anyone seen this error or know how to resolve it?
k
We are seeing similar errors (changes on each activation attempt). Have logged a NS case #4409600
👍 1
Should also note, that after repeated tries activation sometimes succeeds.
c
We are also seeing this type of error. Unfortunately, after a few activation attempts, the activation is now stuck in the 'Pending' status. We are working on submitting a case as well.
b
We filed a support case as well, and NS just got back to us that it is a U3 defect: Defect 642693:  SCA > Run "gulp theme:deploy --to" > Error: "file xxx was not saved to the file cabinet. An unexpected error has occurred."