Site Management Tools has a global element right a...
# suitecommercea
ANHE
06/18/2021, 9:56 PMSite Management Tools has a global element right at the top of the page, just under the shipping bar. The customer is using this to display notices regarding COVID-19 retail protocols for their state.
The customer edited this CMS area today for updates to reopening and/or closures using the Site Management Tools. Somehow that erased the entire CMS content of the home page.
In the SMTs, this message displays on the Review & Publish Changes page when you click on Visibility Timeline or Unpublished changes:
ANHE
06/18/2021, 10:00 PMI'm going through the ERP to diagnose for the CMS custom records. I suspect this was an instance of CMS_HTML custom record, as the customer has internalids numbered 1 through 437.... but id.362 is missing. I assume it was deleted either by accident or on purpose as part of these routine informational changes to the web site.
If the message from SMT is to delete the record, but it is already deleted, how can we otherwise refresh the CMS areas to work again?
ANHE
06/18/2021, 10:15 PMI did an audit for deleted records but can't get internalids on them. I can see from there what records were deleted today, but it doesn't solve the problem.
There are console errors for the web store on the home page. 404s for GET on /api/cms/v2/contents?etc.
(This is Kilimanjaro, by the way.)
k
kkennedydesign
06/18/2021, 11:12 PMcheck the cms contents records - when you delete an element in the smt, it just adds an end date in the record. You should just be able to clear that date out so it hasnt “ended”.
As you know, the cms contents records refer to the records that hold the content. If they were deleted in the backend then I don’t think they are recoverable. You’ll have to recreate the content.
👍 2
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ANHE
06/22/2021, 2:29 PMIt wasn't edited in the ERP... just from the SMTs.
ANHE
06/22/2021, 2:33 PMAnd there are no end dates on CMS_HTML records. 😞
k
kkennedydesign
06/22/2021, 2:44 PMThe end dates are on the CMS Content records….commerce>content management> CMS contents
kkennedydesign
06/22/2021, 2:44 PMmessage has been deleted
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