Hi All, Does anyone have an idea about where to look if we get the error "An error occurred during registration. Please try again." when trying to register? The Lead and Contact forms don't have any mandatory fields (except the grayed-out ones).

Look at the logs of your SSP and any other User Event that run on the context of web store

Thank you for your response. I'm not seeing any lines in the SSP log and we only have one custom script so far and it's a Scheduled Script.

Hmm, are you displaying all the logs? If the root were in the server side, the error should be there, if not open the dev tools in your browser and check any error in the console but I do not think that message is from the frontend side

I selected all the views in the SSP log and there weren't any. The error code on the Network tab in the browser says, "errorCode: "ERR_WS_CUSTOMER_REGISTRATION" errorMessage: "An error occurred during registration. Please try again." errorStatusCode: "400" A Mozilla page says, "The HyperText Transfer Protocol (HTTP) 400 Bad Request response status code indicates that the server cannot or will not process the request due to something that is perceived to be a client error (e.g., malformed request syntax, invalid request message framing, or deceptive request routing)." I don't see an issue in the browser dev tools request payload either. email: "test00001@test.com" firstname: "FirstTest00001" lastname: "LastTest00001" password: "test00001" password2: "test00001" redirect: "true"

If it's not logged to the SSP that it would suggest that there's an ERP problem. For example, check what your default customer group for new signups is, and what the default subsidiary they're being added to

You were right. It was a setting in the ERP. For some reason no role was selected in Setup > Company > General Preferences > Default Role for New Customers. The issue is resolved after selecting the regular Customer Center role. Thank you!