Hi, all. Still relatively new to NetSuite and SCA, and curious how best to handle this situation. We have a B2B customer account that has registered and purchased in the webstore. The purchaser has left the organization, and we want to update the email address for the new purchaser (the customer hasn't done this on their own). If I change the email on the account, they will lose web access. What's the best way to restore their web access. How do you handle cases like this?

Change the email address and ask the customer to reset the password using the forgot password link. I've tried to find ways around it, but it seems that a password change is mandatory. Changing the email in the contact record, or via script has the same issue.

That's more or less what I thought. Wasn't sure the best way to give the customer a smooth interaction. Thank you for the advice!