Hi, has anyone come across a bug in SCA where any ...
# suitecommerce
m
Hi, has anyone come across a bug in SCA where any button, link or menu item, when clicked, will refresh the page instead of taking you to the intended page or executing its functionality?
m
Please share the exact scenario where you're facing this problem?
@Uzair tagging for ref.
u
Hey @Mikey, we're having a similar problem on 2 different SCA versions (2018.2 as well as 2020.2) after installing a few of the pre-built SCA extensions, particularly Gift Wrap. For us, Add-to-Cart, Add-to-Wishlist and other action buttons stopped responding to clicks on PDP, even after we removed the extension bundle from the account. Did you get to resolve the issue on your end?
m
Hi @Mohammad Sharaf Ali @Uzair, apologies for the late response... just came back from a business trip. I haven't resolved this issue yet. It occurs if the web page is freshly loaded on a web browser that hasn't been used to visit our SCA page in a while. This makes it difficult to debug as you only get one chance (or a couple with other browsers) before you have to wait some hours to cause it to happen again. Any link that is clicked causes the page to refresh once, then after that it's ok. I tried to force the bug by clearing all cache/history/etc of the browser, but it doesn't work! I'm not sure exactly when this strange behaviour started happening - some time over the last few months. We had other priorities so we didn't get to fixing it for a while. We didn't install any extensions, but we did change our shop page URL during about the time it started happening... I think (but can't yet confirm) that it might be related. Our main shop site subdomain was www. - we changed it to shop.