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hi all, can anyone have any idea on how to remove the entries from menu items in the my account page and also in header menu my account dropdown. thanks in advance.

It depends on which items you are trying to remove

Many of them appear because of permissions on the user record

just wanted to remove returns, reorder items, quotes, transaction history, print statement. can you suggest how to remove those

Just edit your custom Customer Center role and change the permission(s) to None under Transactions sublist.

Mohammad is correct about permissions:
• Returns: transactions.tranPurchasesReturns.1
• Reorder and Purchase History: transactions.tranSalesOrd.1 (changing this permission will change both)
• Quotes: transactions.tranEstimate.1
• Print a statement: transactions.tranStatement.2