We have been getting errors during extension activation in some of our accounts since over a month now. I see that some other users on this channel have also reported a similar issue of slow/failing activations (Error: "Job execution time exceeded"). We had raised a ticket for it as well. But they closed the ticket the day before yesterday saying that one of our custom extensions might need to be optimized to solve the issue. I asked NS Support what kind of optimization are we talking about and they gave me a link to the best practices documentation, but we've been following all best practices during development. I don't understand how this is the root cause since the custom extension they are referring to has not even changed much in weeks. Also, it sounds weird that so many people have recently started facing this issue together. If you've faced this issue as well, and if you also raised a ticket with NS Support, did you also get this response from them?

If support says the issue is resolved but you are still experiencing issues, please re-open the ticket or create a new one.

They said they cannot resolve the issue at their end, and told us to optimize our custom extension. But we've been using the same extension without any issues in the past, and there were no major changes made to the extension code recently.

what´s your case number?

Case #3946024