Has anyone seen the following cyber source popup/e...
# suitecommerce
r
Has anyone seen the following cyber source popup/error when trying to place an order using SCA?
d
This is almost certainly the same issue we're experiencing with our custom checkout using Commerce API. Google Chrome has just started downgrading cookies set without a SameSite value to lax. We are currently seeing all users of recent Chrome versions not being recognised when they return to the site after 3D Secure authentication. The possibility of this occurring was documented by Cybersource in March, but Netsuite seem to be oblivious to it. I have a case open and have sent a pretty stern email to our account manager yesterday afternoon about it.
r
Can you send me your case number as I can reference it in mine. Our case is Case # 3923931
d
Our case id is 3920323
r
Do you have a link to the note from Cyber source
r
Many thanks
d
It's entirely possible it could be something else, but Chrome just rolled out a version upgrade which is enforcing the downgrade in 100% of cases, so I'm of the view this is probably the cause.
r
I'm also convinced this is the issue. If the user uses Safari the order goes through fine
d
Yep, same here
r
@Dominic B This is the defect number NS support assigned to the issue Defect 596988