We have an emerging problem with our site where so...
# suitecommercec
Charles Boyer
08/12/2020, 2:02 PMWe have an emerging problem with our site where some (not all) items are not searchable by their name or description. Even more vexing, this problem will self-resolve itself intermittently. Is there a way to force a whole site search index refresh?
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Steve Goldberg
08/12/2020, 2:21 PMWhat have NetSuite Support said about this?
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Charles Boyer
08/12/2020, 2:24 PMStill waiting for them to reply. Unfortunately, I am getting pressure from the business to resolve this one ASAP because of ‘lost sales.’
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Dominic B
08/13/2020, 1:31 PMOut of interest, have the affected items been set to inactive at any time?
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Steve Goldberg
08/13/2020, 2:45 PMCan you give me your case number?
Steve Goldberg
08/13/2020, 2:45 PMA few other people are talking about this internally (or something similar) so it could be A Thing
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