does anyone using SCA Vinson know how to turn on c...
# suitecommercec
Casey Rotach
07/07/2020, 2:00 PMdoes anyone using SCA Vinson know how to turn on customer initiated returns from My Account? Is there a button in the configuration or setup files? I can't seem to figure out how to allow our customers to initiate a return of their own products through My Account.
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PabloZ
07/07/2020, 2:03 PMCheck your customer role has "Return Authorization:create" permissions
PabloZ
07/07/2020, 2:03 PMThen the return option should appear in the order details page, of fulfilled orders.
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Casey Rotach
07/07/2020, 2:10 PMthank you Pablo. Would you happen to know how to edit the customer center role?
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PabloZ
07/07/2020, 2:11 PMSetup -> USer/Roles -> Manage roles
PabloZ
07/07/2020, 2:12 PMunfortunately if you don't have your own customer center role (You only have the default one configured) then you'll find out in the hard way why NS recommends to clone roles when you implement the account.
PabloZ
07/07/2020, 2:13 PMSo if you only have the "Customer Center" role and not "Custom customer center" or "CompanyName customer center" then you'll have to create a new role (by clicking customize on the native role) and then ... assign that role to all your users.
PabloZ
07/07/2020, 2:13 PMyou can start by assigning it to one user and test, of course.
PabloZ
07/07/2020, 2:14 PMAnd then if everything works you'll need to set that new role as the default customer center role (in general preferences) so new users will have that role too.
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Casey Rotach
07/07/2020, 2:14 PMyeah i have the customer center role setup correctly but it's still not showing in my account
Casey Rotach
07/07/2020, 2:14 PMmessage has been deleted
Casey Rotach
07/07/2020, 2:15 PMmessage has been deleted
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PabloZ
07/07/2020, 2:16 PMCheck:
1. the user you log in with has that role
2. the order is already fulfilled and is an order of fulfilleable items.
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Casey Rotach
07/07/2020, 2:17 PMtrying to check the role now
Casey Rotach
07/07/2020, 2:17 PMnot seeing it on the customer record
Casey Rotach
07/07/2020, 2:17 PMdo you know what tab, by any chance?
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PabloZ
07/07/2020, 2:17 PMSwitch to "Standard Customer Center" form
PabloZ
07/07/2020, 2:18 PMit will be under Access tab
PabloZ
07/07/2020, 2:18 PM(&cf=-2 in the url works too)
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Casey Rotach
07/07/2020, 2:19 PMhmm we must have the access tab hidden
Casey Rotach
07/07/2020, 2:19 PMchange the general preferences customer center form to "standard customer center"?
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PabloZ
07/07/2020, 2:19 PMno that's not needed
PabloZ
07/07/2020, 2:20 PMtry appending &xml=T to the url
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Casey Rotach
07/07/2020, 2:21 PMto which url?
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PabloZ
07/07/2020, 2:21 PMthe NS url for the customer you're looking at
PabloZ
07/07/2020, 2:21 PMexample: /app/common/entity/custjob.nl?id=3006&xml=T
PabloZ
07/07/2020, 2:22 PMand look for accessrole in the xml
PabloZ
07/07/2020, 2:22 PMlook also for <machine name="contactroles"
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Casey Rotach
07/07/2020, 2:22 PM<origaccessrole>1106</origaccessrole>
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PabloZ
07/07/2020, 2:23 PMis that the id of the role we were looking at?
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Casey Rotach
07/07/2020, 2:23 PMyeah
Casey Rotach
07/07/2020, 2:24 PMi have two recent orders that were just fulfilled too
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PabloZ
07/07/2020, 2:30 PMhave you checked www.yoursite.com/sca-src-vinson/myaccount.ssp (the reference app with no customizations) ?
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Casey Rotach
07/07/2020, 2:34 PMthat url by itself doesn't appear to get me anywhere but when i go to my account it does say myaccount.ssp
Casey Rotach
07/07/2020, 2:34 PMmessage has been deleted
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PabloZ
07/07/2020, 2:36 PMchange "b2c" in that URL to "sca-src-vinson"
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Casey Rotach
07/07/2020, 2:40 PMnow i can see the functionality to return
Casey Rotach
07/07/2020, 2:41 PMmessage has been deleted
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PabloZ
07/07/2020, 2:45 PMOk, so it's hidden via customization in your SCA code.
👍🏻 1
PabloZ
07/07/2020, 2:47 PMI can't help you much more than that because i don't know how that was achieved for your particular site.
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Casey Rotach
07/07/2020, 2:47 PMthat's ok. thank you very much for your help. i had asked ACS if there was custom work to hide it but nobody knew
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PabloZ
07/07/2020, 2:49 PM👌🏽
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