Why does my Payment Method not appear in the Payme...
# ask-stanley-ai
m
Why does my Payment Method not appear in the Payment Method dropdown on a Payment Instrument record?
c
AI generated answer (using internal Slack threads):
The Payment Method not appearing in the Payment Method dropdown on a Payment Instrument record could be due to several reasons: 1. Payment Method Not Enabled: The payment method you are trying to use may not be enabled in your NetSuite account. You can check this by navigating to
Setup > Accounting > Accounting Lists > New > Payment Method
. If the payment method is not listed there, you will need to add it. 2. Payment Method Not Applied to Form: The payment method may not be applied to the form you are using. You can check this by navigating to
Customization > Forms > Transaction Forms
, then select the form you are using and check the
Screen Fields
tab to see if the payment method is listed and checked. 3. Payment Method Not Supported by CC Portal: If you are using a credit card portal, it may not support the payment method you are trying to use. For example, ACH is only available with certain merchant solutions. 4. NetSuite Bug: If all the above conditions are met and you still can't see the payment method, it could be a bug in NetSuite. In this case, you may need to report the issue to NetSuite. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.816448927
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.815010607
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.809550941
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