has anyone encountered the following error message...
# suitecommercef
Francisca Galperin
07/09/2025, 1:34 PMhas anyone encountered the following error message: Invalid creditcardprocessor reference key 4 for paymentmethod ?
We have seen this error intermittently for one of our SCA clients (v 2019.2)
It shows an error the first time the user adds to cart but the item is added anyway, just not visible to the user, when they hit add to cart a second time they suddenly have 2 items in their cart, and have been purchasing double mistakenly.
What we know: it happens intermittently and only for logged in users.
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Steve Goldberg
07/09/2025, 1:36 PMWhat specific NetSuite version are they on?
Steve Goldberg
07/09/2025, 1:37 PMThere was a fix for this recently, and it may not be deployed to their account yet
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Francisca Galperin
07/09/2025, 1:38 PMversion: ‘2019.2.0’
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Steve Goldberg
07/09/2025, 1:40 PMNo, the NetSuite build
Steve Goldberg
07/09/2025, 1:41 PMScreenshot 2025-07-09 at 14.41.03.png
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Francisca Galperin
07/09/2025, 1:47 PMScreenshot 2025-07-09 at 10.47.46 AM.png
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Steve Goldberg
07/09/2025, 1:53 PMOK, you're on a good version. Is the customer's credit card valid, eg the expiry date within the date range?
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Francisca Galperin
07/09/2025, 1:56 PMyes, the CC is valid. To be honest, because it is inconsistent it may have been fixed when a new version was released to their account then. I will let the customer know and if they do see it again I will circle back with you. Thanks!!!