Anas Jakwani
07/08/2025, 11:23 AMCeligo AI
07/08/2025, 11:23 AMAI generated answer (using internal Slack threads):Based on the conversations, there are several reasons why a User Event Script might not be triggering on a SuiteCommerce Advanced (SCA) sales order: 1. Context Filtering: The script might not be set to trigger in the context of SuiteCommerce Advanced. You can check this in the 'Context Filtering' tab of the script deployment. More information can be found in the NetSuite Help Center article [Using the Context Filtering Tab](https://system.netsuite.com/app/help/helpcenter.nl?fid=section_157496034201.html). 2. Script Audience: The script might not be set to trigger for the roles or employees that are creating the sales orders. You can check this in the 'Audience' tab of the script deployment. More information can be found in the NetSuite Help Center article [Defining Script Audience](https://system.netsuite.com/app/help/helpcenter.nl?fid=chapter_N2999041.html). 3. Chaining User Events or Workflows: If you are trying to trigger a user event script from another user event script or workflow, this will not work. NetSuite does not allow chaining of user events or workflows. 4. Execution Context: If the user event is triggered by a map/reduce or other server-side script, the Employee is "system" and may not trigger when an employee filter is set, even "all". 5. Code Issues: There might be issues in your script code that are preventing it from triggering. You can debug this by checking the script logs and the server script log report. Remember to always test your scripts in a sandbox environment before deploying them in production. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Celigo AI
07/08/2025, 11:24 AMSlack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.861877739
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.854406536
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.848885298
Celigo AI
07/08/2025, 11:24 AM