Hi any idea on external payments issue?
I was tryi...
# suitecommercem
MJ
04/27/2020, 12:17 PMHi any idea on external payments issue?
I was trying to purchase gift cards from the online store, the external payment method takes me to the payment site and once the amount is payed, it brings back me to OPC instead of confirmation page..however order is getting placed into NS...
the store URL shows external payment=fail
And one more thing this happens only while purchasing gift cards...
Thanks
p
PabloZ
04/27/2020, 1:20 PMcheck your payment gateway logs
PabloZ
04/27/2020, 1:20 PMthere should be more info there
m
MJ
04/27/2020, 1:22 PMThe transaction is being approved correctly there.
p
PabloZ
04/27/2020, 1:23 PMso you see the transaction with an accepted payment event in NS?
PabloZ
04/27/2020, 1:25 PMI’m asking because all transactions get stored in that case, not only the ones that work successfully. So just to double check and be on the safe side.
m
MJ
04/27/2020, 1:29 PMThis transaction is waiting for action from an external system..... This is what I see on sales order
p
PabloZ
04/27/2020, 1:33 PMok so this means it’s not succesful
PabloZ
04/27/2020, 1:33 PMso check your payment gateway logs
PabloZ
04/27/2020, 1:34 PMthere should be another event for it to be a success
PabloZ
04/27/2020, 1:34 PMthe logs are for the payment processing plugin script
m
MJ
04/27/2020, 1:56 PMIt's got authorised
p
PabloZ
04/27/2020, 1:58 PMthat’s not the payment gateway’s payment processing plugin log
PabloZ
04/27/2020, 1:59 PMthe log i’m refering to is a log in NetSuite
PabloZ
04/27/2020, 1:59 PMthe payment processing plugin is a script type, implemented by your payment gateway bundle (there should be a script)
PabloZ
04/27/2020, 2:00 PMand that script is in charge of in/out communication with the actual payment system.
m
MJ
04/27/2020, 2:04 PMCan I find them under suite scripts?
p
PabloZ
04/27/2020, 2:06 PMyes, of the “plugin” type
m
MJ
04/27/2020, 2:11 PMI did't find any 🙁
p
PabloZ
04/27/2020, 2:15 PMSorry, i've just checked in NS (early morning here, was from mobile).
It's Customizations - >Plugins -> Plug -in Implementations
PabloZ
04/27/2020, 2:15 PMFor example in my tstdrv acct
PabloZ
04/27/2020, 2:16 PMClick on view -> Execution log.
PabloZ
04/27/2020, 2:16 PMThere you might find hints about failing transactions.
m
MJ
04/27/2020, 2:37 PMYes I found it
MJ
04/27/2020, 2:37 PMSaw logs
MJ
04/27/2020, 2:38 PMBefore it redirect to external payment only... I think the SO will get created ....
MJ
04/27/2020, 2:39 PMI can see nlstatus=fail
p
PabloZ
04/27/2020, 2:39 PMYes, indeed. Before navigating to the external payment, the sales order always gets created. It's slightly different than with regular CC payments.
m
MJ
04/27/2020, 2:51 PMIll dig... Thank you @PabloZ
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