in netsuite why i dont have field group for customer form?

AI generated answer (using internal Slack threads):

In NetSuite, the visibility of fields on a form can be influenced by several factors. If you are not seeing a field group for a customer form, it could be due to the following reasons: 1. Form Customization: The field group might not be included in the form customization. You can check this by going to the form customization and ensuring that the field group is included. 2. Role Permissions: The role you are using might not have permissions to view the field group. You can check this by going to Setup > Users/Roles > Manage Roles > [Your Role] > Permissions. 3. Field Group Settings: The field group might be set to hidden. You can check this by going to the field group settings and ensuring that it is set to visible. 4. Form Preference: If you have multiple forms and the field group is not included in your preferred form, it will not be displayed. You can check this by going to the form preferences and ensuring that the form with the field group is set as your preferred form. Remember to check these settings both at the record level and at the form level. If you have checked all these settings and still cannot see the field group, it might be a more complex issue that requires further investigation. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******