Starting to see this again. Anyone else? <@U6JCM...
# suitecommerceb
badgerdigital
03/04/2020, 4:07 PMStarting to see this again. Anyone else? @kkennedydesign
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Steve Goldberg
03/04/2020, 4:08 PMDid you raise a case for this?
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badgerdigital
03/04/2020, 4:09 PMIn process...
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Steve Goldberg
03/04/2020, 4:09 PMCool. Looks pretty serious if you're getting errors from the Java
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badgerdigital
03/04/2020, 4:12 PMWhat's frustrating is that I'll spend two hours with support getting this setup as a case. They'll tell me they can't reproduce it.... we'll go back and forth. When really what should be happening is that the back-end exception management should be catching this and proactively posting this out to the community. </endrant> We will still setup a case.
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kkennedydesign
03/04/2020, 4:16 PMYes - we have a customer experiencing this - let me find the case number
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badgerdigital
03/04/2020, 4:22 PMOur case number is #3725567
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kkennedydesign
03/04/2020, 5:10 PMCase # 3725629
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badgerdigital
03/04/2020, 6:14 PM@kkennedydesign I asked them to update my case with your case number as a reference.
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kkennedydesign
03/04/2020, 7:37 PMDefect 576941: Website Error - Commerce Category"
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badgerdigital
03/04/2020, 8:32 PM@kkennedydesign Yes, I received the same defect #. This was proposed as a worked around until it is fixed. Basically put this script in an all pages CMS area....
badgerdigital
03/04/2020, 8:32 PMUntitled
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Flo Meilan
03/04/2020, 8:56 PMHave you tried the script? basically what it does is it refreshes the page after 19 minutes a shopper remains idle
Flo Meilan
03/04/2020, 8:57 PMso this way the session does not end, and shoppers do not get the timeout
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badgerdigital
03/04/2020, 9:08 PMI understand what it does. Have not tried it yet. Thanks.
badgerdigital
03/04/2020, 9:12 PM@Steve Goldberg I see that you were cc:'d on our case. Thank you for bringing attention to this.
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kkennedydesign
03/04/2020, 10:21 PMwe got the same patch suggestion…have not tried it yet.
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badgerdigital
03/04/2020, 10:24 PMI'll give this a shot later tonight and will report back
badgerdigital
03/05/2020, 2:30 PM@kkennedydesign This worked in production. I installed the script, put some text in an input box and then waited. 19 minutes later the text was gone, due to the refresh. Navigating to a commerce category was successful.
badgerdigital
03/05/2020, 2:32 PMFairly certain this breaks PCI compliance, but for a week or so should be fine...
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kkennedydesign
03/05/2020, 7:40 PMOK - my client wants to sit on this for a few days but we may move forward with it
kkennedydesign
03/05/2020, 10:09 PMjust added it….we’ll see how it goes
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badgerdigital
03/05/2020, 10:22 PMWe've had zero calls regarding it causing issues. Also the calls about the timeout issue have stopped.
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kkennedydesign
03/06/2020, 12:15 AMyes - it seems to be working so far for us as well