Hello everyone. I have encountered a peculiar issu...
# suitecommerces
Sohan Kumar Dash
02/26/2020, 4:46 PMHello everyone. I have encountered a peculiar issue in our website for a specific customer only. When this customer logs in and try to add the item from reorder item page or from pdp, It throws the below error.But when again the user click 'Add To Cart' (2nd time), it adds the item to cart afterwards. I tried to find the root cause, but i didn't get any clue. This error only occurs for that particular customer. Can someone help me with this,plz ? I have spent nearly 2day to find a clue on it.
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PabloZ
02/26/2020, 4:55 PMscriptable cart?
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Sohan Kumar Dash
02/26/2020, 5:04 PMNo. Scriptable cart is not enabled.
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Fran
02/26/2020, 5:12 PMTry to open the chrome console or any browser and go to the network subtab. See XHR calls and let us know where it getting the error. Regards!
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Balaji
02/26/2020, 5:25 PMI had similar issue in 2019.1.6, when adding a freegift item promocode after login. which version is yours?
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Sohan Kumar Dash
02/26/2020, 5:37 PMIts 2019.2
Sohan Kumar Dash
02/26/2020, 5:38 PM@Fran its getting the error from Liveaorder.Service.ss which sends an error code which describes the detail shown in image.
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Fran
02/26/2020, 5:45 PMCan you send me the request body from the XHR call ?
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Sohan Kumar Dash
02/27/2020, 5:46 PM@Fran i resolved the issue. It was due to some sales order which had some old items. So i closed them. Now its working fine.
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Fran
02/27/2020, 5:59 PMsounds good 👌. Regards !