X-posting from #C29HQS63G, I an into an issue and there's a confirmed bug by netsuite support that after a SB refresh from PROD, the installed versions of suiteapps to are confused and it thinks the latest version is installed when its not (in either account). You can't do an SDF upgrade of the app from webstorm/cli due to the versioning either. You really have 2 options. Let support fix it with an unknown timeline or update the app version (no other changes) and re-package the app so that the versions are no longer aligned so you can update in the SB.