Why does my shipping cost 0 out before each use?
# ask-stanley-ai
s
Why does my shipping cost 0 out before each use?
c
AI generated answer (using internal Slack threads):
Based on the conversations, there could be several reasons why your shipping cost is zeroing out before each use: 1. Intraday Transactions Mis-Ordered: NetSuite might be considering that you shipped out the item before you received it. You can check this by pushing your receipt date back one day and then recalculate costing to see if that fixes it. 2. Display in Web Store Unchecked: If the shipping item does not have 'Display in Web Store' checked, it might not calculate the shipping cost for orders created via Customer Center and SCA. You might need to trigger shipping cost calculation via a User Event script during beforeLoad for shipping items that don't have 'Display in Web Store' checked. 3. Incorrect Shipping Address: If the shipping address is incorrect or not properly filled, it might result in a zero shipping cost. Make sure the shipping address is correctly entered. 4. Override Box Checked: If someone checks the override box and types the value there instead of in the right shipping address fields, it might result in a zero shipping cost. 5. Third Party Information on the Customer: If there is third party info on the customer and it is set to bill you, it might result in a zero shipping cost. You might need to delete the account number from the customer record and it should then calculate a total in the sales order. 6. Free Shipping Rules: If the shipping item has free shipping rules set, it might result in a zero shipping cost. ****** Disclaimer: This response was generated by an artificial intelligence assistant based on previous conversations from multiple Slack channels, and may contain inaccuracies or mistakes. ******
Slack thread 1: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.819955885
Slack thread 2: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.812395155
Slack thread 3: here (available only if the original thread was posted in the last 90 days)
Similarity score: 0.809718549
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