Hi Team Netsuite. Trying to figure out an issue an...
# general
s
Hi Team Netsuite. Trying to figure out an issue and hoping for some help. I have a project setup with Charge based billing with a single fixed fee charge rule based on a milestone (milestone = complete). The fixed fee charge rule is marked as "Ready" and the Charge is generated in a "Ready" stage. This project was added to a Sales Order, (which brings the charge rule amount down to the line on the sales order). This Sales Order was then processed for Billing and has been fully billed. Now if I go to the customer and create a invoice and "bring charges as of date" the ready charge comes to the invoice as it should. The issue is this. I have no idea how or why the Sales Order was able to bill the line, since the charge was clearly not ready, since the charge hasn't been marked as billed? Any pointers or questions to help me solve this would be greatly appreciated. Cheers, Sean
If I create another test project the same, bring the charge rules down on to a sales order, then click next bill, or bill remaining, the invoice doesn't allow me to generate line items, since there are no charges yet generated. Then I go to the project, generate the charges, then the charge generates. Then I can go back and generate the invoice and the charge appears. So I still have no idea how someone would have generated the invoice, without having the charge move to "Processed" and billed.