Hey everyone, we've been using the contact form here: https://developers.suitecommerce.com/build-a-contact-us-form-part-1 on an elbrus site for years, and it also works on 2019.1 on our Sandbox site. We moved our elbrus site to 2019.1 yesterday the contact form broke. This bundle/extension https://developers.suitecommerce.com/chapter1533898131 doesn't provide us with what we need. So in trying to fix the broken contact form, I am not getting any errors client or server side and the "thank you" modal pops as it returns as successful. the responseCode to

response = nlapiRequestURL(url, data)

is a 206. The url and data going into that call look good. The problem is there is no case or lead creation. Anyone have an idea or run into something not saving but no errors? Thank you!

Did you make sure to recreate the online form in the NetSuite UI (Setup -> Marketing -> Online Customer Forms) for your live account? You also need to make sure that you update the website config based upon the form created in your live account. We use a very similar setup for ours as well.

Thanks, we definitely updated the config... we don't appear to be using Setup -> Marketing -> Online Customer Forms -- it's empty on Sandbox (where the contact form is working in 2019.1) and empty in production, which for that would have been the same in Elburs, right?

That's odd... our original form was setup like this and uses a custom online customer form. The online form is what actually makes the customer in NetSuite and sends a confirmation email (if desired). In your configuration, that is what the 'Form ID' and 'Generated Hash' are supposed to point to.

yeah, I changed the filters around, there's nothing there

Yeah, that is exactly how ours works as well. It was installed by an implementation team for us as well... The online form is what creates the case and customer. I have no idea how it could be working without one, unless the form can be stored somewhere else in NS. You can see in the model.js file, it is constructing a form URL in order to submit:

+ 'app/site/crm/externalcasepage.nl?compid=' + nlapiGetContext().getCompany()
      + '&formid=' + configuration.formId
      + '&h=' + configuration.hash
      + '&globalsubscriptionstatus=1';

You may be able to reverse engineer that URL to see where the sandbox is going when the form is submitted.

yeah, good idea, thanks.

No problem! I'm glad that you got it working!