Hi all, having an issue with serial/lot numbers and availability. We have an item with no transaction history except for 2 serial numbers being import (#1 and #2 let's say) being imported from the old system on an Inventory Adjustment, and a sales orders processed on which #1 has been chosen under inventory detail. Under Inventory Numbers on the item record, both #1 and #2 are showing On Hand 1, Available 0. I believe there might've been an SO processed then voided/deleted that involved #2 but it seems like the item hasn't been released/uncommitted. Anyone encountered this before? Item is showing 1 Committed, 1 Available under the Locations tab on the Item record, but not on the Inventory Numbers...

Have you tried looking at the "Allocate Inventory" page for the item to see what it is commited to? If it's not showing here, we've had similar and it is usually that an item fulfilment exists for an SO but is still sitting as picked/packed. The system then won't show it on the allocate screen, as it's already allocated but is still on stock as it's not yet shipped. Potentially the IF for the SO is still lingering causing an issue?