Hi everyone! Our previous eComm platform had a specific mechanism built in to its Sales Order management to process/manage Store Credits. Since migrating to SCA, we’ve been utilising Gift Certificates as a work around/stop gap solution for administering credits to customers, undesirably placing additional administrative burden on our customer service team. From a quick review of SCA developer docs, the articles around Processing Refunds/Credit Memos appear to be what I’m referring to, however, they only apply to SuiteCommerce InStore. We’re keen to understand what others’ practices are, or if anyone has built Store Credit functionality?

Hi @Ori Zacher . You apply a credit memo against an open invoice or cash sale, the amount of the credit is deducted from the total amount due. I am assuming this is not your scenario, and you just want to give your customers a "discount". Is that the case? Because if that´s the case then Gift Certificates it´s a valid option, or you could create a unique promo code for that customer.

Thanks for outlining that to me @Flo! I’m a bit of a messenger on this one (i.e. I’m not the directly responsible within our team). As far as I understand, we do use the Gift Certificates for supplying customers a ‘credit’ (i.e. they’ve returned an item, and would like to place a new order for something else). We used to apply a ‘store credit’ to a customer’s account in our previous system. The ‘credit’ was subsequently available to customers as a payment option on the checkout page when placing a new order. In NetSuite, the Gift Certificate has been the substitute mechanism. Reviewing our internal docs, it appears that our CS team are having to take a number of steps (a few more than you detailed above) to generate a Gift Certificate code to supply to the customer, including having the Gift Certificate notification that NetSuite sends emailed to ourselves to retrieve the GC code. It’s this process that my managers want to review/optimise, hence my original post. I’ll relay your feedback to our team for their review, and come back to you with any further questions for anything we can’t ascertain from the existing help docs 🙂 Thanks again!

So in NetSuite you can apply a credit to a customer but in the web that will only work against open invoices, it won´t show up as an "additional payment method".